Shipping Policy
Last Updated: June 2019

1. Free Shipping Policy

Shipping is FREE via FedEx Smart Post on orders over $1,000.00.

2. Shipping Restrictions

We only ship to the United States and Canada. For Canadian and Orders to Alaska, Hawaii and other US Territories please contact a Synergy Retail Group LLC Customer Service Representative at 732-399-9222.

3. Overnight Shipping

Please contact us at 732-399-9222 or e-mail us at with regards to guaranteed overnight shipping.

4. Tracking The Shipment of Your Order

We send you a shipment confirmation email once your order ships. In it, we provide you a tracking number you can use on the carrier's website to track your order. We also list the tracking number with your Order / Billing History, in the "Shipping Status" column, when you log in to your account.

5. Where is Your Order?

If the tracking information shows the order has been delivered, be sure to check everywhere -- occasionally, carriers will leave deliveries with neighbors, building managers, or places like your porch, garage, or even behind bushes. If there is no tracking information or the tracking information shows the item as returned to us, contact us by email or phone. We may have the wrong shipping address, the driver may have attempted to deliver it but been unsuccessful, or the carrier may have lost it.

6. If You Are Not Home

It is up to the driver's discretion whether to require a signature when delivering your order or whether to simply drop it off at your doorstep or with a building manager or doorman. If the driver feels it is best to obtain a signature, he/she will try a few times to get one. After that, the package will be returned as "undeliverable" and you should get a full refund unless it is determined the order was improperly "refused." These undeliverable orders will not be resent. A new order must be placed.

7. Products Arriving Together

Most of the products are all shipped out together in one package and will arrive at the same time. If the order is large and is shipped in more than one package, they may arrive separately-although that is rare. If you log in to your account, you can see the number of tracking numbers listed for your order. That determines the number of packages that were shipped. On the carrier’s website, you can also see the estimated delivery date for each package.

8. Can I ship to destinations outside the continental US?

Yes, we currently offer shipping to Alaska, Hawaii, US Territories (American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands), APO and FPO addresses for a nominal fee.
When shipping to these locations, please be aware of the following factors:Shipping rates will vary based on order size and weight. Charges will be calculated at checkout.
Delivery will take longer when shipping to these addresses. Please note that delivery to APO and FPO address may take an additional 7 to 14 days depending on military mail.
Please note: We are currently unable to ship to PO Boxes and international addresses outside of the above listed destinations.